SHIPPING
New Zealand
We currently ship PACE® throughout New Zealand.
Orders over $175 ship free.
Orders under $175:
- Urban addresses: $5
- Rural addresses: $10
All New Zealand orders are dispatched from Auckland. Once your order has been fulfilled, you'll receive tracking information by email.
Please allow 1–3 business days for delivery to urban addresses and an additional 1–2 business days for rural delivery.
Deliveries are made Monday–Friday, between 9am–5pm.
Australia
We ship PACE® to Australia.
Orders over $175 ship free.
Orders under $175: $12.95
Australian orders are dispatched from Auckland. Once your order has been fulfilled, you'll receive tracking information by email.
Please allow 3–10 business days for delivery.
International
We're launching PACE® market by market.
International shipping will become available progressively as we open new markets. If your country isn't currently available at checkout, stay tuned, or contact us for dates.
RETURNS
We want you to love your PACE®.
We also know that fragrance is personal. PACE® is designed to be conditioned over time, so the experience isn't simply about whether you like the scent on first application or whether you immediately feel different.
For this reason, we don't accept returns because you don't like the fragrance or because you don't feel you've achieved the intended result.
The PACE® Manual is an important part of your product and explains how to tune and deploy your Hyperformance Parfum. We recommend following the protocol carefully to get the most from your PACE® experience.
Damaged or faulty products
Please inspect your order when it arrives and contact us as soon as possible if your PACE® product is damaged, defective or you've received the wrong item.
We'll assess the issue and make it right.
Please contact us at HELLO@PACEPARFUM.COM with your order number, product batch number and, where relevant, photographs of the issue.
How do I make a return?
If your product is confirmed as damaged or faulty, we'll provide instructions for returning it.
Please don't send products back without contacting us first.
Refunds
Once your approved return has been received and assessed, your refund will be processed to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.